Transparency Policy

Last updated: May 28, 2025

At Yorvatu, we are committed to operating with complete transparency in all aspects of our educational platform. This policy outlines how we communicate openly with our learners, partners, and stakeholders.

Our Commitment to Openness

We believe that transparency builds trust and enables better learning outcomes. We commit to providing clear, accurate, and timely information about our platform, courses, and business practices.

Course Information Disclosure

We provide comprehensive details about every course offered on our platform, including:

Complete curriculum outlines and learning objectives
Instructor qualifications and professional backgrounds
Expected time commitments and course duration
Prerequisites and recommended skill levels
Assessment methods and certification criteria
All associated costs and payment terms

Pricing Transparency

All pricing information is clearly displayed before enrollment. We disclose:

Full course fees with no hidden charges
Available payment plans and installment options
Refund policies and cancellation terms
Any additional materials or resources requiring separate purchase
Promotional pricing duration and eligibility requirements

Data Usage Transparency

We maintain transparency regarding how we collect, use, and protect learner data:

Clear explanations of data collection practices
Specific purposes for which data is used
Third-party services that may access learner information
Security measures protecting personal data
Learner rights regarding their information

Platform Performance and Availability

We communicate openly about our platform operations:

Scheduled maintenance windows and expected downtime
Service interruptions and technical issues
Platform updates and new feature releases
System requirements and compatibility information
Historical uptime and reliability metrics

Instructor and Content Standards

We maintain transparent standards for all educational content:

Instructor vetting and qualification verification processes
Content review and quality assurance procedures
Update schedules for course materials
Sources and references for educational content
Processes for addressing content concerns or inaccuracies

Business Practices Disclosure

We operate with transparency in our business relationships:

Affiliate partnerships and referral arrangements
Sponsored content and promotional partnerships
Conflicts of interest and how they are managed
Revenue sharing with instructors and content creators
Corporate governance and ownership structure

Learner Success Metrics

We share meaningful data about learner outcomes:

Course completion rates and average progress times
Learner satisfaction scores and feedback summaries
Certification achievement rates
Career advancement or skill application outcomes where available
Methodology used to collect and calculate metrics

Policy Changes and Updates

We communicate changes to our policies and terms:

Advance notice of material policy changes
Clear explanations of what has changed and why
Effective dates for new terms
Archived versions of previous policies
Opportunities for learner feedback on proposed changes

Financial Transparency

We maintain openness about our financial practices:

Payment processing partners and security standards
Currency conversion rates and international transaction fees
Tax collection and remittance practices
Scholarship and financial aid availability
How course revenues support platform operations and improvements

Accessibility Commitment

We transparently communicate our accessibility efforts:

Current accessibility features and standards compliance
Known limitations and planned improvements
Accommodations available for learners with disabilities
Contact methods for accessibility support requests
Timeline for implementing accessibility enhancements

Reporting and Accountability

We provide clear channels for reporting concerns:

Processes for reporting content issues or violations
Response timeframes for different types of inquiries
Escalation procedures for unresolved concerns
Protection for those who report issues in good faith
Regular reporting on actions taken to address concerns

Third-Party Integrations

We disclose all third-party services integrated with our platform:

Names and purposes of third-party tools and services
Data shared with external providers
Privacy policies of integrated services
Options to opt out of specific integrations where possible
How third-party service changes may affect learners

Marketing and Communications

We maintain transparency in our marketing practices:

How we obtain contact information for marketing
Frequency and types of communications learners may receive
Clear opt-out mechanisms for all marketing messages
Distinction between transactional and promotional messages
Testimonial and review collection practices

Research and Development

We communicate about how we improve our platform:

Use of learner data for platform improvements
A/B testing and experimental features
Feedback collection methods and how input influences development
Beta testing opportunities and participation terms
Roadmap for major platform enhancements

Limitations and Disclaimers

We clearly communicate the boundaries of our services:

What our courses can and cannot guarantee
Limitations of certifications and credentials offered
Disclaimer of employment or income guarantees
Scope of learner support services
Circumstances beyond our control that may affect service delivery

Contact for Transparency Inquiries

For questions about this transparency policy or to request additional information about our practices:

Email: help@yorvatu.com

Phone: +380444250525

We respond to transparency inquiries within five business days and provide detailed information about our practices upon request.

Continuous Improvement

We regularly review and enhance our transparency practices based on learner feedback, industry standards, and regulatory developments. We welcome suggestions for how we can communicate more effectively and openly with our community.